We help organisations design, assess and govern AI and human decision authority using the Human Authority Index (HAI).
We help organisations design, assess and govern AI and human decision authority using the Human Authority Index (HAI).
As systems grow more capable, the human role in critical decisions narrows — often without deliberate design or governance.
Decision-makers face an accelerating volume of system outputs, alerts and recommendations that exceed human processing capacity.
When people become passive operators of intelligent systems, motivation, accountability and critical thinking degrades.
Understand your current state
Assess how work is performed across people, processes, and intelligent systems — identifying risks, gaps, and opportunities.
Design how work should function
Define the optimal interaction between humans and intelligent systems — including roles, workflows, and decision boundaries.
Build capability and integration
Support implementation through governance, capability development, and organisational alignment.
Sustain performance and integrity
Monitor, evaluate, and continuously improve system performance, human capability, and decision quality over time.
The HAI is a proprietary framework for assessing and designing the level of human decision authority across roles, processes and systems.
It provides a structured, measurable approach to a question most organisations have not yet asked: where should humans retain authority — and where should they not?
Our approach is collaborative and tailored to each client's unique needs. Whether you're looking to improve your operations, streamline your processes, or improve sociotechnical safety, we're here to help. Explore our website to learn more about our services and how we can help your business succeed.
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